faq

faq

Is your website secure?

Yes. We use Paypal, a well known and trusted payment gateway, to process all orders safely and securely. We are also certified by Veri-sign, one of the leading companies that verifies websites as secure. You can see the Veri-sign logo displayed on our site.

I just placed my order, when will it arrive?

We will process and ship your order within 2-4 business days. Wee Urban ships with Canada Post Expedited Parcel Service to destinations in Canada and in the USA. For most urban centers you should receive your order within 8-10 business days. A tracking number will be emailed to you once the package has been shipped. Shipping is based on your order total and the shipping destination.

Do you ship internationally? What are your terms?

We do ship internationally – though do not yet have international shipping set up in our online store. Please contact us with your order request if you are ordering from outside the USA or Canada. For information on Shipping and for our Terms & Conditions, please click on the links at the bottom of our website.

Where do your materials come from?

We have spent the last year sourcing the right materials for our products. Keeping our sources within North America means that we are confident in the organic certification for our cottons and are able to truly assess their production and dying methods.

Although our Organic Cotton and Bamboo yarns are imported from overseas, they are proudly woven in Canada. This greatly reduces or shipping costs and carbon footprint on the environment. Also, we believe in supporting our local economy and refuse to support unfair trade practices of second and third world countries that take advantage our ever growing demand for organic goods.

Why use bamboo viscous?

Simply put, buy bamboo for the softness and the breathability. We love organic cotton too and will introduce several other organic products, but for now our love affair with bamboo continues...

Are there temperature recommendations for your sleep sacks?

There are no specific temperature recommendations for our Wee Dreams. Using a layering system it is best to monitor the room temperature and assess how many layers your little one needs for a solid night sleep. However, as a helpful suggestion, keep in mind that our sleep sacks are intended to be used in place of a light to medium blanket.